Support

BioFIT Intelligence

Most questions are about why a card looks empty. That is usually a Health permission or a missing Apple Watch — the answers below cover both.

Email: nasdin.lab@gmail.com

Response time: usually within 2 business days.

To help us answer quickly, include your iPhone model, iOS version, and whether you use an Apple Watch.

Getting started

  1. Allow BioFIT to read your Health data when asked. You can change this later.
  2. Choose whether to turn on AI insights. Declining keeps every feature working.
  3. Open Workouts and tap Build my plan to answer a few questions and get your four-week plan.
  4. Wear your Apple Watch overnight so a recovery score can be calculated in the morning.

Common questions

My recovery score is missing or says there is no data

The score is built from sleep, heart-rate variability and resting heart rate. Those come from an Apple Watch worn overnight. If you did not wear it, or you have only just installed the app, there is nothing yet to calculate from. Check that access is on in Settings › Health › Data Access & Devices › BioFIT Intelligence.

Cards in the Lab tab are empty

Blood oxygen, resting heart rate, breathing disturbances and AFib history all come from an Apple Watch. Blood glucose comes from whatever app or device writes it to Apple Health. Blood pressure you can enter yourself — open Lab, find the blood pressure card and tap the plus.

I denied Health access and want to turn it back on

Open Settings › Health › Data Access & Devices › BioFIT Intelligence and switch on the types you want. Then reopen BioFIT and pull down to refresh.

My morning reminder is not arriving

Notifications are probably off. Open the app's Settings tab — if notifications are blocked, an Open Settings link takes you straight there.

How do I restore a purchase on a new device?

Open the BioFIT Pro screen and tap Restore purchases. Make sure you are signed in with the same Apple Account you bought with.

How do I cancel my subscription?

Subscriptions are managed by Apple, not by us. Open Settings › [your name] › Subscriptions on your device, choose BioFIT Intelligence, then cancel. You keep access until the end of the period you have paid for.

What does turning off AI insights change?

Your daily brief and weekly review are written by BioFIT's own built-in analysis instead of Google Gemini. Every feature still works, and the saved AI text is deleted. The toggle is in the app's Settings tab.

How do I delete my data?

Deleting the app removes everything it stored on your device. Anything BioFIT wrote to Apple Health — only blood pressure readings you entered — stays in the Health app, where you can delete it yourself.

Why does my plan look different after a bad night?

Training scales with your recovery. When recovery is low, volume is reduced. If you flagged a joint in Injury Guard, movements that load it are swapped for ones that spare it.

Requirements

Not medical advice

BioFIT Intelligence is a fitness and wellbeing tool. It does not diagnose, treat or prevent any condition, and it is not a substitute for advice from a qualified healthcare professional. Talk to your doctor before changing how you train.

Privacy

See the Privacy Policy for what BioFIT reads, what stays on your device, and the two cases where information is sent elsewhere.